Setup & Care
Your servers. Our care.
You own the hosting account, in your name. We set Shopware up on it, then keep it updated, monitored and backed up under a monthly care plan, in business hours.
Setting up
What we set up.
A running store first, then the tooling you choose. Everything goes on an account in your name.
Shop Launch
Server set up on your account, Shopware installed, domain and SSL, off-site backups, Paystack or Flutterwave, one sales channel. A running store, not a finished one.
CI/CD and rollback
Changes go out through a pipeline rather than by hand, and a bad release can be rolled back in one step.
Dashboard and monitoring
A deployment dashboard, plus monitoring and alerts that reach a person during business hours.
Staging
A copy of your store to try changes on before your customers see them.
Performance stack
Caching and tuning for stores where speed has started to cost sales. Quoted per store.
Security hardening
Locked-down access, firewall rules and safer defaults than a fresh server ships with. Quoted per store.
Approved environments
Where we maintain servers.
We set up and maintain servers only on environments we have approved, so we know exactly what we are looking after. Server maintenance is part of your care plan only on these.
What an approved environment needsStarter
A single server, for a new or smaller store.
Standard
Two servers, for stores with more traffic or a larger catalogue.
Other hosting
If your store runs somewhere else, your care plan covers the application only: Shopware, plugins and code, not the server underneath.
Care
Looked after, in business hours.
Monday to Friday, 09:00–18:00 WAT. Every care plan includes updates, monitoring and backups. How fast we respond depends on your plan.
Updates
Shopware security and minor updates and plugin updates. Major version upgrades are quoted separately.
Monitoring
Uptime and health checks, with alerts that reach a person during business hours.
Backups
Automated off-site backups, with restores exercised rather than assumed.
Development time
From Essential, development hours every month to keep improving your store.
First response times
| Plan | First response |
|---|---|
| Lite | 24 hours |
| Essential | 8 business hours |
| Growth | 4 business hours |
| Scale | 2 business hours |
We do not offer round-the-clock cover. Urgent work outside business hours is best effort, billed at 1.5× our hourly rate. For big sales you can book extended-hours standby in advance.
Care plans and pricesData handling
Practices, not certifications.
We want to be precise about this, because it is the kind of claim buyers check. We hold no SOC 2 report and no HIPAA attestation. What we do have is a consistent set of practices on every system we look after.
Encryption in transit and at rest
TLS everywhere, encrypted volumes and encrypted backups as the default configuration.
Least-privilege access
Role-based access to servers with multi-factor authentication required, and credentials kept out of repositories.
Handled under a data processing agreement
Client data processed under a data processing agreement, in the hosting region the data needs to stay in. Aligned practice, not a certification.
Defined retention and deletion
Backup retention windows and deletion procedures agreed per store rather than left to a default.
Who looks after your store?
Tell us where it runs and what it needs. We will tell you which plan fits, and whether your hosting is on an approved environment.